Check In Info
Arrival times and office hours
The office is open between the hours of 9:00am - 5:30pm Monday to Friday. Upon arrival please come to the main reception, this is clearly sign posted with our Westward Living branding. When you arrive a member of the guest relations team will take you through the check in procedure.
If your expected arrival time is 5:30pm, or if you are arriving at the weekend, please contact us in advance to advise us of your expected arrival time so that we can ensure that a member of the guest relations team is onsite ready to greet you.
When arriving out of office hours, please call us when you are 10 minutes away so that we can make our way to reception to greet you. The out of office hours number is 07807 096997.
Kala’s, The Gallops, Furlong and Farriers Cottages have a 4:00pm check in.
All other cottages are available to check in from 3pm.
Once you have arrived at Duckhaven Stud, please park in the main guest parking area, which is clearly signposted. At reception, our friendly guest relations team will personally welcome you to your cottage and advise you on the best way to access your cottage for loading and unloading of your vehicle.
Guests to Royal Celerity, The Paddocks, Star Cottage, Frankies, Sadlers and Farriers Cottage, Furlong, The Gallops and Kalas have dedicated parking in front of the cottage for the duration of their stay.
If you require assistance with unloading and loading from your vehicles, please let us know and we will be happy to assist wherever we can. We have moveable ramps for wheel chairs and a buggy to assist with transportation if required.