Frequently Asked Questions

We have prepared a short list of frequently asked questions, but if there is anything else you need to know please contact us and we will be happy to help.
Check in & check out details

In order for our properties to be ready for your arrival, our largest family cottages Farriers, Furlong and The Gallops will be ready for you to check in from 4:00pm.

All of our other properties have a check in from 3:00pm

When you arrive onsite you will see directly in front of you the guest parking area in front of our reception building, this is clearly  sign posted and is recognisable by a large clock on the front of the building.  

This is our check in area where your keys will be ready for collection.  

Please let us know in at least 24 hours advance if you are arriving outside of office hours (Mon-Fri 9am - 5.30pm), upon arrival outside of office hours we request that you call us on our guest services number 07807 096 997  so we can come over to your cottage with the keys, ready to personally welcome you.

We have a clearly signposted guest parking area, each holiday cottage has a secure off road designated parking space/s, this will be allocated prior to arrival and have the name of your cottage displayed on it. Cars are permitted to drive up the cottage for loading and unloading purposes.

If you are traveling with young infants or require an earlier check time please contact us prior to your arrival and we will always assist where possible.

Groceries

Groceries
If you are looking to stock up the cupboards when you arrive at your cottage, then the two best places for us to recommend are the village of Westward Ho! which has pretty much everything you might need; including a great local butchers, two bakers, as well as Tesco, Co-op and a local Nisa village store.

Alternatively, if you require a larger supermarket, ASDA is about 3 miles away, just off of the A39, and Morrison’s is located in Bideford, also about 3 miles away.

Supermarkets and deliveries
If you have arranged a supermarket delivery for your arrival, please make sure you are here to receive the delivery. The team are not able to accept grocery deliveries on your behalf. Make sure the driver has your contact number so they can call you once they arrive. There are a number of major supermarkets 5 minutes away in Bideford and a 15-minute drive away in Barnstaple; with Tesco and Sainsbury’s offering delivery. If you do book a delivery, please let us know as we need to ensure that you are there to take the delivery. In the event that you are not here to receive it, the order will be sent back.
 

Increased access

If you require our directions, access statement or any other documents in larger point font please contact us [email protected]

Smiley cottage has been built with accessibility in mind, a ramp access into the main lounge and 2ft 9" door into the master bedroom and wetroom. The wetroom is equipped for disabled persons use. We offer a choice of bathroom chairs, one with wheels and one static, please advise when booking which you prefer.  

Our larger family properties Farriers, Gallops and Furlong are also suitable for disabled access and have wet rooms.

Wheelchair friendly beaches

Westward Ho! Beach facilities include disabled access, toilets (including disabled), easy access refreshments and lifeguard cover during the summer months.

Exmoor National Park A Tramper electric wheelchair is available to hire to explore sections of the stunning north Exmoor coast.

Ilfracombe Tunnels Beaches Beach facilities include disabled access, toilets (including disabled), refreshments and lifeguard cover during the summer months.

Saunton Beach Easy Disabled Access. Toilets and Showers with disabled facilities including the new Landeez, the all-terrain and beach wheelchair available for hire. Sand is very soft sand at entrance making wheelchair access difficult.

Croyde Bay Easy Disabled Access. However sand very soft sand at entrance making wheelchair access difficult.

Combe Martin A great beach for families with loads to keep the kids entertained. Shingle at the top with sand closer to the water for building sand castles, rockpools to explore plus easy disabled access.

Woolacombe. Ideal beach with broad golden sand and safe swimming.  Easy disabled access from lower car parks

The Tarka Trail
Shared usage part of the trail runs from Braunton to Meeth and is suitable for wheelchairs with easy access at many locations along the route.

The local AONB have worked hard to produce a range of very informative information on accessible tourism,  local walks and cycle routes, please click here for more info.  

Mobile Phone Coverage

Mobile Network Coverage Maps

These are the mobile phone signal coverage maps for the major UK Phone Networks:


Payments and cancellations

What if we change our mind?

We regret that deposits made for holidays and events are non refundable as per our terms and conditions which is why we advise you to make sure your dates work before making a booking.  If you are making a reservation for a wedding we strongly advise that you take out the appropriate insurance to cover you in the unlikely event of a cancellation.

How can we pay?

We accept most major credit cards and debit cards.  We also accept bank transfers and cheques.  Details of how to make payment are available at point of booking. There is a 2% surcharge for payments made via credit card.

Petrol

There are two petrol stations in the local town of Bideford which is about 3 miles away from us here at Westward Living.  Morrisons supermarket in the centre of Bideford has a large petrol station which is open every day, alternatively there is a local petrol station called Blights close by to ASDA.

Morrison’s and Esso garages are next door to each other in the town of Bideford about 3m away.

Blights garage is located on the left hand side of Clovelly Road near ASDA. Carry on past ASDA on your right; Blights garage is on the left hand side it is about 2.5m from Duckhaven.

 

If you are coming via Barnstaple there are two opportunities to fill up en route to us, one is at Tesco's which is 10 miles from us and clearly signposted from the A39, the other option is slightly further up at the Shell Station or Sainburys at Roundswell, this is easily recognisable near the KFC and Barnstaple Travel lodge.

A service station is located at Roundswell (near KFC) on the A39 link road from Barnstaple towards Bideford.  

If you are travelling south to see the wonderful local delights of Hartland, Clovelly and Bude make sure you have plenty of gas in the tank as the petrol stations are few and far between until you get to Bude (17 miles away).

Pets and horses

Can I bring horses?

We welcome horses as well has humans here at Westward Living.  Farriers cottage has a private paddock including field shelter, adjacent to the garden where you are welcome to bring your own horse at a small fee of £100 per week which includes hay and straw bedding.  Please call us on 01237 238 967 to request more information about our livery option.

Do you accept dogs?

We love dogs, but unfortunately due to our location on a stud farm with many thorough bred horses running free in the cliff top fields & goats and chickens living within the grounds we are not able to accept dogs in all of our cottages.    

Assistance dogs are made very welcome all year round and Smiley Cottage is our recommended property for guests requiring an accessible cottage or wishing to bring an assistance dog. 

We do accept dogs in Smiley & small dogs in Sadlers & Dream cottage by prior arrangement, however all dogs are expected to be on a lead at all times and not to jump up on sofas or beds.

If you are considering bringing a dog please advise us on point of booking to check if this is permitted & we will forward you a copy of our dog policy for your consideration.  We are big dog lovers but do not attempt in anyway to falsely promote ourselves as a dog friendly environment as our priority is protecting the wellbeing of the livestock we have on site.

There is a £30 surcharge for bringing along your four legged friend to cover to cost of a deep steam clean that is carried out after your departure.  This is not intended to offend in any way, but is simply to ensure that the fibres of the fabrics and soft furnishings in the cottage are ready for our next guests and will not affect any future guests with allergies.

We advise that you contact us on 01237 238 967 to discuss the availability of our dog friendly cottages and to receive a copy of our dog policy prior to booking your short break.

Same sex groups & parties

Is it possible to book single sex parties/parties of young people?

It is our policy not to take bookings for large single sex parties.  Our experience shows that hen parties/stag nights can cause disruption for our other guests.  Parties of golfers, social groups or guests on a speciality activity break etc are accepted.  Please explain your requirements to us at time of enquiry and we will be happy to assist you.

Parties of younger people should contacty us prior to booking. For young person bookings a security deposit will be required.  This is normally paid as a cash deposit on arrival and will be returned in full at the end of the stay; providing the property is left undamaged.

In order to maintain exclusivity for couples getting married at Ocean Kave, please note wedding photos within the grounds at Westward Living are only permitted for couples getting married at Ocean Kave.  No other bridal shots are permitted within the grounds without exception.  Total occupancy per cottage may not be exceeded this includes any form of bridal party.

Smoking

All our cottages and venues are strictly non smoking.  Smoking is permitted outside of your property (outside seating, gardens, patios etc) where we have wall mounted ashtrays for your use.

Supermarkets

If you are looking to stock up the cupboards when you arrive, then the two best places for us to recommend are the village of Westward Ho! which has pretty much everything you might need; including a great local butchers, two bakers, as well as Tesco, Co-op and a local Nisa village store. Alternatively, if you require a larger supermarket, ASDA is about 3 miles away, just off of the A39, and Morrison’s is located in Bideford, also about 3 miles away.

If you are coming via Barnstaple there is a huge Tesco on route to us at the Barnstaple roundabout.  

It is possible to arrange for a supermarket to make a delivery to your cottage, but please make sure you are here to receive the delivery. The team are not able to accept grocery deliveries on your behalf. Make sure the driver has your contact number so they can call you once they arrive.  The driver will need to have our postcode which is EX39 1AA, drivers do not know where the different cottages are sited, so you will need to be here to show them to your cottage.

What to bring

What clothing should we bring?

In the Summer the weather is usually glorious, but please remember we are on stud farm on the coast so a warm jacket and suitable walking shoes/boots are advisable if you are going to take in the amazing views and scenery.  In Winter months be sure to wrap up warm with suitable walking attire, that way you can get the best views of the sea crashing against the rocks and take in Westward Ho! beach.

Toiletries
We have a gorgeous range of luxurious toiletries, which have been handmade locally for you to use during your stay with us. We respectfully ask that the bottles remain in the cottage when you depart so they can be refilled for our next guests to enjoy.

Kitchen essentials

Your cottage will be stocked with a selection of essential items to get you through your first day, including washing up liquid, dishwasher tablets, tea bags, as well as coffee, sugar and milk so that you can pop the kettle on as soon as you arrive and enjoy your complimentary cream tea.

Things to bring check list

There are many supermarkets en-route and in the village of Westward Ho! where you can stock up on the holiday essentials, or you may wish to bring these with you from home. We have compiled a quick check list of holiday essentials that you may find helpful:

Beach towel
Cling film
Coffee
Cooking oil
Freezer/sandwich bags
Freshly ground coffee (filters are provided)
Lunch box’s (for days out)
Milk
Sauces (ketchup, mayonnaise etc)
Sugar
Tea
Tin foil
Toilet roll
Toothpaste
Washing powder

If you have any questions at all, please do not hesitate to contact the team on 01237 238 967

What to do when it rains

When you are our guest here at Westward Living we want to make sure that you have a fabulous holiday with us and if it rains on your short break, we have lots of things to do onsite to keep you occupied; and North Devon has lots of wonderful places for you to visit as well!

There are lots of ideas of things to do if the weather is a bit grotty on our website or visit the team in reception where we have a tourist information point with lots of leaflets for local attractions and places to visit.  If you would like any additional games or DVDs we also have an extensive library in reception for you to choose from.

If there is anything else that we can do for you during your short break to make your stay more pleasant & enjoyable please do let us know!

 

What's included

One of the things that make us stand out from the crowd are all the added little touches which we love to provide with our compliments;

Bespoke toiletries;

We provide toiletries for use during your stay with us in all our cottages, including, shower/bath wash, shampoo, conditioner, body lotion & beautiful hand made soaps created from local organic products.  We work with a fabulous local lady called Liz Bridgewater who makes all of our products by hand in the coastal village of Hartland. Each product has been individually created by Liz for Westward Living, which we hope you will love! All products and product dispensers are to remain in the cottages for the next guests to enjoy, however, if you really love the products, please let us know as we do have a few sets available to purchase in the office.

Cream teas;

A trip to Westward Living at Duckhaven Stud would not be complete without sampling a world famous delicious local cream tea.  All the ingredients are locally sourced and will be provided to you on a beautiful wooden platter, and placed in your cottage ready for your arrival.

Towels and linen;

Linen and towels are included for all cottages.

The essentials;

Each cottage is equipped with a small selection of essential cleaning products to get you started including dish washer tablets, washing up liquid, bin bags, tea towlels, washing sponges, anti bac spray and toilet paper.

We are able to offer champage and flowers boxes upon request, there is a fee for these so please contact us for more info.

Wi Fi and phone signal

All our guests enjoy complimentary wifi on site and in each cottage, a passkey is provided in the guest info books on arrival. We do not offer telephones however we are in a good signal area for most service providers.  

We have a limited phone signal at the Sunset Rooms and Ocean Kave but everywhere else on site works well.

FREE wifi throughout
All our cottages have FREE wifi providing unlimited access to the Internet.
Flexible Booking Dates
We offer flexible changeover dates of Friday and Monday which enable guests to enjoy short and long breaks throughout the year. We are also able to accommodate more flexible dates upon request and subject to availability
On-site facilities for guests
We have so many on-site facilities to keep you busy. If you have children....

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